![]() ![]() She explained that another crew member had given her the spoon, though she had not asked for it. The woman sitting behind me leaned forward and handed me a spoon. He insisted that the airline accounts for every utensil and refused to provide me with one. I replied that the airline serves hot meals that require utensils and asked if I could have one of those. After 15 minutes, he had not returned with it, so I asked another crew member, who told me that there were no spoons or forks. During the flight, I asked a crew member for a fork or spoon. I don't know the process in Germany, so I let it be. If this were in America, I would have spoken to her manage and filed a complaint. She told me to be quiet and not argue with the staff, otherwise she'd charge me. One of the staff members began yelling at me and told me she was doing us a favor by not making us pay (though our bags were the right size and met the airline's standards). We removed items from our luggage and put them in our backpacks, which only made the staff upset because they were unable to charge us. But this time, the staff insisted that we had to pay to check the bags. We'd carried the same bags with the same items in them for all of our flights with RyanAir with no issues. This was the third time, and it was the worst! When we were about to board, a staff person approached us and said that out carryon bags (which RyanAir tags and checks, anyway) were too large. ![]() Thanks"Ĭons: "My husband and I flew with RyanAir 3 times in two weeks. I can provide receipt and documentation if needed. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I did not receive any notification email to check in ahead of time. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. Staff was incredibly useless and did not assist whatsoever. We had 4 minutes to check in when we got to the front desk. ![]() We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We arrived at the airport 3 hours in advance to check in and allow time for navigation. This was our first time to Europe and we booked a last minute trip to Dublin. Cons: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. ![]()
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